New DOT Rules Ensure Passenger Rights for Flight Delays

Michigan Residents: Know Your Rights Under New DOT Regulations

Michigan Attorney General Dana Nessel is reminding residents of new U.S. Department of Transportation (DOT) rules that enhance protections for airline passengers. Effective June 25th, these regulations ensure timely refunds and fair treatment for passengers facing flight delays and cancellations.

Key Points:

• Refund Rights: Passengers can receive refunds for canceled or significantly changed flights, delayed baggage returns, and unprovided extra services.
• Automatic Refunds: Airlines must provide prompt and complete refunds in the original method of payment.
• Consumer Dashboard: Track airline compliance and customer service commitments at flightrights.gov.

For further details, visit the USDOT Aviation Consumer Protection website.

Resources:

• Michigan Attorney General’s Consumer Protection Team:
  • P.O. Box 30213, Lansing, MI 48909
  • Phone: 517-335-7599 | Toll-free: 877-765-8388 | Fax: 517-241-3771
  • Online complaint form

For additional consumer alerts, visit the Department of Attorney General’s Consumer Protection Team library.

Read full press release here.